FAQs

How do I download the app?

Keychain is a Progressive Web App (PWA), which means you don't need to download it from any app store. To access Keychain on your mobile device, follow these simple steps:

  • Open your mobile browser.
  • Go to https://app.keychain.money.
  • Tap the "share" icon in your browser.
  • Select "Add to home screen".
  • You'll now have the Keychain app icon on your home screen for easy access.

Enjoy using Keychain seamlessly!

What is Keychain?

Keychain is a user-friendly digital wallet that simplifies payments. You can send money directly to another user or share a payment link - all without fees, delays, or middlemen. Say goodbye to traditional cash and bank hassles!

Which countries do you support?

Keychain currently supports sending and receiving payments locally or internationally in the following countries:

  • USA
  • India
  • European Union
  • Philippines
  • Nigeria
  • Indonesia
  • Turkey

We're continuously working to expand our reach, so stay tuned for updates on additional supported countries in the future!

Pay by sharing a link. What does that mean?

A Keychain payment link is a simple URL (link) that you can generate in the Keychain app and share with anyone via email or messaging apps like WhatsApp, text messages, or chat. It contains all the information needed for them to receive the money you're sending. Just share the link, and they can collect the funds—it's as simple and as magical as that!

How do I fund my Keychain Account Balance so that I can make payments?

You have two convenient options to add funds to your Keychain Balance:

  • Wallet Transfer: For a near-instant transfer, you can send funds from your existing web3 wallet, such as Metamask or Coinbase, directly to your Keychain Balance. Please ensure that you are sending USDC on the Polygon network to facilitate a smooth transaction.
  • Bank Account: You can transfer funds from your bank account to your Keychain Balance through an on-ramp service provider. To get started, complete their Know Your Customer (KYC) process and request to add funds. It's important to note that on-ramp partners are third-party services, and we do not control their fees or transaction times. The time it takes for your funds to reflect in your wallet may vary.

Choose the method that suits you best, and start enjoying the convenience of Keychain for your digital payments!

Can I change my native currency?

Absolutely! You can change your native currency to your preferred local currency within Keychain. It's important to note that your chosen currency is for display purposes, as you are actually holding stablecoin assets. Keychain's platform will automatically convert your stablecoin holdings into your selected local currency, ensuring a seamless experience.

Is Keychain Secure?

Yes, Keychain prioritizes your security. We use advanced technology like blockchain and smart contracts to safeguard your assets and transactions. Plus, our smart contract wallets work seamlessly with your web2 logins, making your private key more secure. Your safety is our top concern.

What Happens If I Send Funds to the Wrong Recipient?

With blockchain technology, transactions are irreversible, much like giving someone physical cash. Once you send funds, they can only be retrieved if the recipient chooses to send them back to you. So, it's crucial to double-check the recipient's details before making a transaction to ensure it goes to the right person.

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